General return information
1: If you would like to return an item, please contact our customer service via email Monday through Friday between 9am-5pm PST to request a return within 30 days of delivery for a full refund. When you contact our customer service, please make sure to tell them the reason for the return.
2: Returns without authorization will not be accepted as we have different return addresses for different products.
3: For returns due to purchase regret (e.g. ordered by mistake, doesn't fit, changed my mind, no longer needed, etc.), you will have to bear the return costs yourself and 20% will be charged as a restocking fee. You should also keep your tracking number to record when your item was received by us. For items returned due to defects or quality issues, a prepaid return label will be provided to you if you have provided us with pictures/videos of the problem you encountered.
4: If an item was damaged during shipping. Do not accept the product or sign for the product. Simply refuse the package to the carrier and contact our customer service as soon as possible.
To qualify for a general return, the item(s) must:
Be in a resalable condition
Be free of scratches and/or defects
Not have been installed
The goods must be in the manufacturer's original packaging and must not be labelled.
No parts may be missing
To initiate a general return, please state the reason.
I do not like it
Ordered in error
idea changed
Don't need it anymore
Found something more affordable
Product size does not fit (Please check whether the size of our product meets your needs before ordering)
Return due to defect
To be eligible for a return due to a defect, one of the following conditions must be met:
The item has a defect that affects its usability for the intended purpose
You received the wrong item
The item does not match the description
The item arrived damaged
To initiate a return due to a defect, please indicate what type of defect the item is.
* If the item was damaged during shipping and you notice the damage upon delivery or inspection, do not sign for or accept the item. If delivery is accepted but hidden damage is found within 48 hours, take pictures of the packaging and product(s). Carriers only give you two days to file a freight claim. Contact our customer service immediately to report the damage.
refund
We promise to process the refund within 2 days after the returned item is received at our warehouse and inspected so that the above conditions for a return due to defect apply. You are expected to receive the refund 5-7 days after processing.
For a general return, we will deduct 20% of your total refund amount for the return shipping costs and the loss we suffer as a seller, which means only 80% of your total refund will be returned to your account. For a return due to a defect, we will cover the shipping costs for the return and you will receive a full refund to your account.
Which items can be returned?
Most items can be returned within the specified time frame for a refund of the purchase price.
To be eligible for a general return, the item must:
Be in a resalable condition
Be free of scratches and/or defects
Not have been installed
It must be in the manufacturer's original packaging and must not have any labels
No parts may be missing
How can I cancel an order?
Because our orders are processed quickly, there is a very short period of time in which an order can be cancelled. You can request a cancellation before an order is dispatched by contacting our customer service department.
For refused shipments, damaged shipments and freight claims submitted within 2 business days of receipt, credit will be issued as soon as possible, however you must allow us 5 to 10 business days for completion.
My purchase was damaged in transit. How can I return it, request a replacement and/or file a claim?
If you find any damage after delivery (hidden damage), you can contact our customer service. Please provide as much detail as possible about the damage. You are requested to upload at least 3 photos showing the damage. We promise to provide you with a solution and settle the matter as soon as possible.
We are able to help you with all complaints, including visible or material defects after the product has been installed or modified.
I haven't received all my products. What should I do?
It happens that an order is shipped from several locations and arrives at different times. In the event that not all materials are delivered, please contact our customer service.
My order was lost in transit, what should I do?
In case of a lost shipment, please contact our customer service as soon as possible for assistance.
Who bears the costs for the return?
If the return is due to the quality of the product, we will cover the costs; if the return is due to the customer's personal request, the customer will bear the costs.